WEA Trust Contact Information for Providers

THE PROVIDER IVR IS AVAILABLE UNTIL MARCH 31, 2023

• Provider IVR. Please call the Provider IVR at 800.279.4090. We suggest selecting the faxback option for the fastest and best results on all inquiries. Check out the "Navigating the Provider IVR" document below for guidance on using the IVR located below. 

• Online Provider Information Request forms. Two forms are available online for providers: 

1) The Explanation of Payment (EOP) Request form

2) The Provider General Information form

Use these forms ONLY IF the Provider IVR does not answer your question. When using the online forms, turnaround times may take up to 21 business days for a response.

• Email. If the faxback doesn’t answer your question, you can then submit an email to CustomerServiceCorrespondence@WEAtrust.com. When using email for communication, turnaround times may take up to 21 business days for a response.

• Sending Documents or Forms. You can also mail information to the below addresses or use our Secure File Upload tool.

Claims
WEA Trust
PO Box 211438 

Eagan, MN 55121 

Correspondence

WEA Trust

45 Nob Hill Road

Madison, WI 53713